CANCELLATION AND RETURNS POLICY
1 If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.
2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4 The rights to return the goods to us as referred to in clause 3 will not apply in the event that the product has been used.
The provisions of this clause 4 do not affect your statutory rights.